Frequently asked

You will see a confirmation page with your order number as soon as it is placed, and a message to your email or phone shortly after. If neither arrives within an hour, contact us and we will check.

Yes, as long as it has not shipped. Open the order in your account, or send us the order number and what you would like changed.

You can. Guest checkout is available on every order, and you can still track it using your order number and phone number.

Inside Dhaka, 1 to 2 working days. Outside Dhaka, 2 to 4. Orders placed before 4pm on a working day leave us the same day.

Delivery is free on orders over ৳3,000. Below that, the charge depends on the delivery method you choose at checkout.

Not at the moment. We are working on it — join the newsletter to hear when it changes.

Cash on delivery, bKash, Nagad and bank transfer. Card payment is coming shortly.

When the courier hands you the parcel. Please have the exact amount ready where possible.

Seven days from delivery, for unused items in their original packaging.

Send us a photograph within 48 hours and we will replace or refund it in full, including delivery. You do not need to send the damaged item back.

Five working days from the item reaching us, or from us confirming a damage claim.

They are our own photographs of the actual stock. Glazes and natural materials vary slightly piece to piece, which is part of the point.

Usually. If a piece has sold out, contact us and we will tell you whether it is returning and roughly when.